Vert-Age: Predictive Dialer for Call Center

How many times have you heard the term 'predictive dialling for the call centre? Did you know businesses use predictive dialers? Agents can benefit from predictive dialers because they can work remotely from anywhere.

It can detect unproductive and productive local numbers easily. The purpose of this article is to explain what predictive dialling is along with its benefits. The Ver-Age predictive dialer software offers predictive dialling, preview dialling, a progressive dialer, a call centre predictive dialer, and manual dialling options.

Using it, agents can increase their productive and making campaigns help them to earn more money because it automatically dials, skips busy, no-answer and disconnected lines leave voice messages on answering machines. Most importantly, it never involves you or your agent in the call until a live person answers.

Agent Benefits You'll Love

Adopting a technology stack that checks all the boxes play a successful call centre improvement strategy. In other words, Vert-Age delivers exactly what it promises. Besides providing your sales teams with best-in-class, all-in-one solutions that include a predictive dialer, ACD, and CRM, it also offers lead and customer engagement opportunities that are second to none.

The best part is that you won't just be getting a solution provider, you're also getting a partner. Together with you, the Vert-Age team will customize a solution to meet your needs, and scale as you need it. Our team of passionate professionals will support you every step of the way as you convert more leads, close more sales, and maximize your growth.

Increased productivity by three times

Agents do not have to manually dial customers' numbers when they use predictive dialers. By anticipating when a call will end, the dialer determines when to call the next number. It also offers call blending, so the dialer can work with an automated call distribution system (ACD) to distribute calls between agents on both inbound and outbound channels. By switching seamlessly between inbound and outbound calls, agents experience less idle time.

On-premises or in the cloud

Data from lead generation, sales, customer history, and contact information are organized in predictive dialers that integrate lead management software. By filtering out "do not call" numbers, fax lines, and answering machines, the software provides direct access to the strongest leads at the best time. Besides providing real-time metrics and KPIs for greater sales and marketing practices, the solution automates and captures all call activity directly into the CRM.

Adaptable and scalable

The key to closing a sale is connecting with the right customers. Predictive dialers, therefore, eliminate guesswork and guide agents directly to the most likely prospects. Over 150% improvement in performance is achieved thanks to call logging, callback rules, call recording, and other automated processes.

Auto-tracking CRM built-in

Predictive dialers can increase customer satisfaction by reaching out to customers at convenient times, at a lower rate than standard telemarketing calls. This is done to promote products and services that might interest them. To increase customer loyalty, it is imperative to reach out to the right customers at the right times with offers that they want.

Connect With the Internet Easily

Anyone with an internet connection can access predictive dialer software. Consequently, it is a suitable solution for remote agents or salespeople. From anywhere, your team can launch outbound marketing and sales campaigns immediately.

A dashboard that boosts agent productivity

With the Agent Dashboard, you can manage all aspects of your call centre predictive dialer software, including call control and quick CRM access. The Agent DashboardTM lets agents take calls, forward calls, and put calls on hold. The CRM information of the caller will appear on a popup screen when a live call connects. The CRM record information can be edited and notes entered by agents, history, call history, emailed, and call history viewed.

Built-in CRM converts lead into customers

Our Vertage CRM offers integrations that help you to manage all your data. By using Vertage's CRM, you can easily upload and import your contact lists. Contact lists can be created with Vertage CRM using campaign results and opt-in and opt-out processes can be handled easily.

Vert-Age is a feature-rich solution with several integration capabilities

Vert-Age offers a feature-rich solution with a variety of integration capabilities. It makes us the first-ever choice in contact centre solutions. Our shared vision of expanding into the Middle East region makes us even more aligned.         

We strive to provide the best services to our customers at all times. Among our products are advanced Auto Dialer Software, Click-to-Call Software, Customized CRM Software, and more. Along with the software solution, our team also offers a comprehensive training program to assist our clients in setting up a team of competent and trained call centre representatives.