Blended Dialer

A Blended Dialer is and Dialer software which can handle call blending, a feature of automatic call distributions system which can support both outgoing as well as incoming calling. It automatically moves outbound agents to inbound queues on the basis of calls when there is more traffic. Blended Dialer is most useful for small call centers as they don’t have the staff which manages Inbound & Outbound call individually

In Blended Dialer call centers calls are partitioned so the agents can handle outbound calls as well as overflow from inbound calls if needed. The software will help to reduce the idle time each agent and can raise agent productivity.

Advantages of Blended Dialer

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One of the biggest problems for the organization is how to make a balance between outbound and inbound calls. Blended Dialer uses outbound agents to receive inbound calls, or using inbound agents to make outbound calls. It reduces the expanse and increases productivity.

Use Outbound call when Inbound are low

Many big organizations having inbound call agents as well as outbound call agents but its not possible for the small business

Managing Call backs

It is one of the main advantages of Blended Dialer is to manage callbacks. If the call center agent placing an outbound call for a call back

Divide agents into group.

It is too useful to divide agents of call center into groups one for each Inbound, Outbound and for Blended

Improve your productivity

One of the biggest problems for the organization is how to make a balance between outbound and inbound calls.

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Benefits of Blended Dialer

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  • By Using Blended Dialercontact center can handle both inbound and outbound call, and it opens multiple channels of communication. This will Cutsall the overhead and overtime, while simultaneously it also increase agents’ efficiency and productivity

  • Blended Dialer provides to meet your customers where they are and give them services with inbound/outbound calling, text or by video chat, and even social media. Agents are having enough time to satisfy customer needs and resolve their problem so they can earn five-star satisfaction.

  • Using Blended dialer software we get more help as we have more agents where we want. Agents can be available there where the customer wants by using scale on-demand. By using a remote location of the customers we added our agents to your network so that they can solve your queries and satisfy you.

  • Using Blended Dialer software managers can see all the detailed information about agent performance. A manager uses real-time analysis and historical data so that they help agents and improve their performance. They can monitor calls, interaction with customers and encourage them to make critical decisions with full information