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Predictive Dialer Software
Our dynamic and advanced predictive dialer software program helps you handle
irregular calls with the utmost accuracy. The software automatically switches the
outbound call agents to inbound lines if the volume of phone calls increases over
the time. And in such conditions, our predictive dialer system helps the
professionals deal with the congestion. Now there is no need to get stuck with the
time-consuming procedure—embrace our advanced predictive dialer software
Here are key important aspects of our advanced software system:
- Call blending from inbound to outbound and outbound to inbound
- Progressive and predictive dialing system
- Smart call control tool
- Multi-number dialing system
- Cloud-based dialer mechanism
- Flawless and accurate
Predictive Dialer Software advantages :-
- It can intelligently assign calls to available agents.
- It helps to organize and manage the client database and maintain all relevant records systematically.
- This help to blend calls in a contact center which deals with both outbound sales and inbound customer service.
- It improves the efficiency of each agent working in a team. Also improves the professional relationship between the administration & the workforce.
- Manager can also monitor performance of agents.
- This system also helps in cost reduction as a company don’t have to buy PVS set up for getting those helps.
When there are not as many inbound call agents as required in your contact center, then it becomes somehow challenging for them to keep up with the demand. But you can overcome the congestion easily by using the predictive
dialer software in your call center.
Once you install the software program, the agents will automatically move to
either inbound or outbound calls. And once the congestion of phone calls is
finished, they will be taken to their assigned calls automatically—and it is all done
perfectly by our dynamic predictive dialer software.
Smart tool to contain phone calls:
Our dynamic predictive dialer software mechanism can help your call agents to
identify whether the phone calls are on the customized suppression list. It is
progressive and predictive dialing system that allows you to meet your business
requirements. It is carefully balanced to enhance and to maximize the
productivity of your call agents. And its capability to review the phone calls before
either accepting or declining the calls is somehow highly appreciated.
While the market is getting competitive day by day, you need to embark on the
latest technology to meet the demand and call congestion in your call center.