At present most of the Path Lab provides different offer for their customers to attract their customers. They provide home services for collecting the sample and provide report at their residence or location. The dialer software uses CRM software to save the detailed information of the customers so that they can easily provide the services to them.
Managing the records on the excel sheets or in registers do not help the management team they need to maintain the strong database. The software will capture patient’s information, detail of his enquiry, their complaints and then maintaining the status in the database.
Today all the pathology labs provide home sample collection services which offer the pathology lab option and provide single for contacting the customers. Customers can use this window for the enquiry related to the status of their request, test detail, test price, sample pick up request or any other request.