IVR or Interactive Voice Response system used to access the database information using the phone. We can say that it is technology which can help the customer through the call and plays pre-recorded options using voice for the customer. IVR provides many choices like numbers or sometimes the caller’s information. He has to select one of the options according to their need and then the agent can solve the problem easily. By providing detailed information caller can access his data which they need.
The input which is provided by the user is then read by the IVR system which is used to fetch the appropriate information. IVR is used to communicate with the people and collect user information through the use of voice and DTMF (Dual-tone multi-frequency) by using inputs of the keyboard. IVR system is simple and effective which reduces the cost and increase the efficiency of the company.