A cloud based predictive dialer software expert's guide!

Cloud based predictive dialer software is the top choice among other call centre dialer software. It is a highly reliable dialling software thanks to its key features and sophisticated dialling logic. The algorithm used in the predictive dialer makes sure that agents don’t skip most calls while dialling multiple numbers simultaneously (like a power dialer). Vert-Age dialer has its predictive dialer, and here are some of its important benefits are:

1. Increasing sales/customer service

Predictive dialer software is extremely useful in customer service and telesales. Additional features like time zone dialling, DNC lists, call scheduling, etc. make it an excellent option for agents. Also, it connects agents with the right customers at the right time. Above all, it provides full prospect information (like call recording, call logging, and customizable client cards) to sales reps. It equips them with all the necessary tools to close deals.

2. Efficiency and cost

Cloud based predictive dialers offer the highest value for money as they reduce call centre operational costs significantly. Meanwhile, it is easy to scale and doesn’t require a high upfront investment. Thus, it’s a value for money deal for seasonal call centres.

3. Trustworthiness With Predictive Dialer Software

The convenience and reliability of a cloud-based call center with a predictive dialer make auto calling easy. Data stored in the cloud is encrypted and easily accessible since data is store in the cloud. At Vert-Age, we provide ongoing support and guarantee 99.9% uptime as a cloud call center vendor.

4. Management of call campaigns

In just a few minutes, you can create an outbound call campaign. Adding scripts, setting up autostart options, enabling time zone settings, and adjusting the after-call time are some of its plus points. These are all easy ways to increase outbound call center efficiency.

Based on requirements, one can switch between Predictive, Preview, Power, and Progressive dialer modes efficiently. As our automated dialling technology controls the dialling rate every second, we increase or decrease the number of simultaneous calls based on the situation.

5. Bridging calls

Outbound dialing lets you set specific priorities for inbound and outbound tasks within the same agent team. With priority-based blending, your blended call center team can handle inbound calls or callbacks for customers after missed campaign calls.

6. Analytics and real-time reporting

Predictive dialer software provides detailed outbound campaign reports. It includes detailed calls made, their duration and status, the agent who handled them, and everything else agents need to know about each call. Efforts to improve the performance of a call centre in real-time can be monitored in real-time using real-time monitoring.

7. Keeping track of live calls

With cloud based predictive dialer software, VertAge Cloud's outbound dialling system records every conversation. When your agents and customers are in a difficult situation, you can whisper when using a predictive dialer system.

The agents' activity can be monitored and controlled. Therefore, performance can be checked to ensure they meet the highest quality standards, and compliance regulations can be enforced.

As a whole, predictive dialer software is a reliable and intelligent automated dialer. Try it out for yourself! To schedule a demo, feel free to try VertAge Cloud Predictive Dialer for free. If you have questions, please do not hesitate to connect with us!