WHAT IS AUTO DIALER SOFTWARE? | ADVANTAGES OF AUTO DIALER

Here Auto means automatically and Dialer means to dial something. An Auto Dialer is software which automatically dials numbers or dials something according to the program which we provided to it. When the call is connected to the dialer either plays a recorded message or it will connect it to live agents.

In the auto-dialer pre-recorded message dialer requests to press the button on their phone keypad in which they are asked to press one key if they need that person or press another which solves his request. Auto Dialer Software is more useful in call centers and telecalling.

When auto dialer play plays a prerecorded message, it is called robocalling. And when it connects to live agents it is called Predictive Dialer.

ADVANTAGES OF AUTO-DIALER

• IMPROVED EFFICIENCY:

Auto-dialing means that we don’t need more manual dialing. Automated dialing system removes different call constraints like misdialing, excessive wait time and call drops, etc. Automatic dialing process ensures only connected calls are routed to the agents, as auto dialers can detect the busy signals and non-serviceable numbers, thereby increasing the call connect ratio remarkably. More connected calls result in higher agent productivity and improved operational efficiency.

• INCREASE AGENT CONNECTION WITH CUSTOMERS:

It is the most important advantages of Auto Dialer Software. As it is the significant increase in the talking time of agents as compared to a manual dialing system. With decrease the idle time and improved the call connectivity ratio, agents spend more time talking to the prospects and customers on call. Auto Dialer software increases the agent talk time and leading to better customer communication and higher the agent connectivity and productivity

• DECREASE TIME:

Manual dialing seems to spend more time on an agent as an agent has to wait until a call connected to him. For every call, an agent wastes time in listening busy tones, answering the dialer and facing disconnected calls. The Auto Dialer Software enables the dialer system to identify these calls and skip call if they were wasting time. Auto Dialer is really effective in reducing the time as it only routed the answered call to the agents.

• COMPATIBLE WITH THIRD PARTY TOOL:

The Dialer software can connect many applications with any existing connected phone or technology and can run with third-party components. Auto Dialer Software provides maximum benefits as one solution software can be compatible with all systems. Due to this feature organization which uses this software to earn a profit and interacts with many peoples in less time.