OUTBOUND DIALER (OBD)



An OBD refers to Outbound Dialer, it is a software service which is used to automate recorded messages to the user’s mobile/ telephone by using SMS or OBD. We can select many numbers from the list and can play message using OBD. For better result, we can provide inputted tone from the users end so that the user can confirm by pressing the key. By using OBD services you can communicate with the user in their local language by simply converting the message into voice SMS.


In a current time Voice SMS is more popular in India for the promotions. As mostly the people in India are a non-English speaker, so it becomes easier to communicate with the people in their local language. People can easily understand a voice message which reduces the chance of misunderstanding due to misspelling while typing. OBD having a retry facility to send the SMS to the person again if missed in the first time.


Features of OBD


  • Improve quality and quantity
  • Quick to setup
  • Easy CSV upload
  • Do not call lists
  • Advanced call reporting
  • Centralized database
  • Multiple OBD campaign
  • Call optimization
  • List management
  • Multiple dial method


Benefits of Outbound Dialer (OBD)


  • Increase Maximum Reach
  • Using Outbound service call center agents can ensure maximum call reach and can take more calls.

  • Decrease Ambiguity
  • It will help in sending and receiving calls without any loss of data to better support will decrease the chance of data loss.

  • Cost effective
  • Collecting the customer,s requirements and provide them solution is one time investment that makes business friendly and help in saving money.

  • Lead Generation
  • By using voice broadcasting aids that can popularize our services to increase the leads so we can earn more profit and earn more money.